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The Citizens Bank Company website

The Citizens Bank Company

Online Security

At The Citizens Bank Company, we value the safety and privacy of your personal information. In doing so, we wanted to remind you of our policies regarding non-public, personal information. When you call us, come into a branch or visit us online, we will ask for some information to verify your identity. We want to assure you that we will never call you or send you an email asking you to send us a response containing personal or private information.

In the past several months, several scams have been centered on phone calls or emails asking a customer to reveal account numbers, ATM or Debit Card numbers, passwords, or other personal, private, non-public information. In some cases, scammers are sending fraudulent emails claiming to be from certain banks or banking agencies and asking customers to visit a fraudulent website identical to the banks authentic website in order to have customers provide their personal information.

We want to remind you never to disclose ANY personally identifying information if requested via an unsolicited email or phone call. This includes:

  • The Citizens Bank Company account numbers or credit card numbers,
  • Personal Identification Numbers (PIN) or passwords,
  • Social Security Number,
  • Mothers Maiden Name,
  • Other private information.
Additionally, if you use The Citizens Bank Company's online banking, log out when finished and close your browser before leaving your computer. Never leave your computer unattended during an online session.
If you ever get an unsolicited phone call or email claiming to be from The Citizens Bank Company asking you for personal identifying or account information, please do not respond. Call us or email us to let us know and always make sure you are communicating with The Citizens Bank Company personnel. Also, be wary of any email asking you to log into The Citizens Bank Company's web site. It is always best to type our address in on your own instead of clicking on a link.

This website and the Services are intended for use only by adults. We Comply with the Children’s Online Privacy Protection Act and do not knowingly solicit or collect information from children.

If you voluntarily give information about your account (such as our routing number or your account number) to a party who is seeking to sell you goods or services, and you do not physically deliver an authorization to the party to initiate electronic funds transfer from your account, a debit to your account initiated by the party to whom you gave the information is deemed authorized by you.

Email Policies

When you enroll for our online services, we will send you a welcome email.  We may also send emails marketing various products and services offered by this Institution. We will always provide you an opportunity to opt-in or opt-out of marketing related emails.

We will also send security related email notices when you sign-up for email (“notify me”) alerts on your account(s) or whenever you change your passcode, security question, or email address.

If you agree to accept electronic disclosures and/or online account statements, we may also send you notices of important account updates through email. For example, if you have agreed to accept disclosures electronically, we may send you an email with updates to this privacy policy and/or we may send you a notice that your account statement is available for viewing on our website.   For more information on how to enroll for electronic disclosures, please contact us at 740.984.2381.

Beware of Phishing Attempts and Internet Scams

While email is convenient and has a good business use, it can also be misused by criminals for scams and other fraudulent purposes.   “Phishing emails” are used by criminals to entice the recipient to visit a fraudulent website where they try to convince the recipient to provide personal information, such as account numbers, Social Security numbers, access Ids and passcodes.  Some of these fraudulent websites may be virus laden and used to download mal-ware to your computer.  Fraudulent websites often look identical to a legitimate site, so it’s important to look closely at the website address.

Below we have listed a few tips to help protect your personal information on the Internet:

  • Always be wary of links in emails, especially any links in emails purporting to be from the Bank.    
  • Please remember that if we send you an email, we will never ask for personal information such as your account number, ATM card number, PIN number, or social security number.  
  • If you send us an email, please do not include any confidential, personal or sensitive information in the email message, as email messages are generally not secure.  We do offer secure messaging through our Internet Banking product and you may use this secure messaging feature if you need to send us sensitive or confidential information.   
  • Make sure that your computer always has up-to-date versions of both anti-spyware and anti-virus software.   
  • If you have any questions about the legitimacy of an email, especially an email from the Bank, you can call us at this number 740.984.2381. 

External 3rd Party Links 

Our website may include links to other 3rd party web sites.  These links to external 3rd parties are offered as a courtesy and a convenience to our customers.  When you visit these sites, you will leave our website and will be redirected to another site.

The Bank does not control linked 3rd party web sites.  We are not an agent for these third parties nor do we endorse or guarantee their products.  We make no representation or warranty regarding the accuracy of the information contained in linked sites.  We suggest that you always verify the information obtained from linked websites before acting upon this information. Also, please be aware that the security and privacy policies on these sites may be different from our policies, so please read third party privacy and security policies closely.