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The Citizens Bank Company website

The Citizens Bank Company

Privacy Policy

Rev. Date 9/14

FACTS What Does The Citizens Bank Company Do With Your Personal Information?
Why? Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.
What? The types of personal information we collect and share depend on the product or service you have with us. This information can include:
  • Social security number and account balances
  • credit history and credit scores
  • income and payment historyy
When you are no longer our customer, we continue to share your information as described in this notice.
How? All financial companies need to share customers’ personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customers’ personal information, the reasons The Citizens Bank Company chooses to share, and whether you can limit this sharing.
Reasons We Can Share Your Personal Information Does The Citizens Bank Company Share? Can You Limit This Sharing?
For our everyday business purposes
such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus
Yes No
For our marketing purposes
to offer our products and services to you
Yes No
For joint marketing with other financial companies No We Do Not Share
For our affiliates’ everyday business purposes
information about your transactions and experiences
No We Do Not Share
For our affiliates’ everyday business purposes
information about your creditworthiness
No We Do Not Share
For our affiliates to market to you No We Do Not Share
For nonaffiliates to market to you No We Do Not Share
Questions? Call (800)589-7731 or 740-984-2381 or go to www.thecitizens.com
Who we are
Who is providing this notice? The Citizens Bank Company
What We Do
How does The Citizens Bank Company protect my information? To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings. We restrict access to nonpublic personal information about you to those employees who need to know that information to provide products and services to you.
How does The Citizens Bank Company collect my information? We collect your personal information, for example, when you
  • Apply for a loan or provide account information
  • provide employment information or provide your mortgage information
  • show us your driver's license
We also collect your personal information from others such as credit bureaus, affiliates, or other companies.
Why can’t I limit all sharing? Federal law gives you the right to limit only
  • Sharing for affiliates’ everyday business purposes –information about your creditworthiness
  • Affiliates from using your information to market to you
  • Sharing for non-affiliates to market to you
State laws and individual companies may give you additional rights to limit sharing.
Definitions
Affiliates
Companies related by common ownership or control. They can be financial and non-financial companies.
  • The Citizens Bank Company has no affiliates
Non‑Affiliates
Companies not related by common ownership or control. They can be financial and non-financial companies.
  • The Citizens Bank Company does not share with non-affiliates so they can market to you.
Joint Marketing
A formal agreement between non-affiliated financial companies that together market financial products or services to you.
  • The Citizens Bank Company doesn't jointly market.
Other Important Information