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New Fraud Prevention Service

In our continuing efforts to keep your accounts secure, we've improved our alert system for potential fraud.
Here's how it works:
1.   When potential fraud is detected, you will receive an automatic email notification from The Citizens Bank Company, with the option to reply with "fraud" or "no fraud."
2.  One minute after the email, you will receive a text alert from 32874 between 7am and 9pm EST, which also has the "fraud" or "no fraud" option.
3.  If there is no response received from you, five minutes after the text alert, you will receive automatic phone calls to confirm or deny fraud.
Remember - our messages will never ask for your PIN, Full Card Number, or Account Number.

*The phone number for our Fraud Center has changed to 1-800-417-4592. If you add this number to your phone contacts and label it "Fraud Center," it will display whenever you get a call from this number

Consumer Privacy Notice

Click below to view and/or print The Citizens Bank Company's Privacy Notice.


Telephone Scam Alert

We have become aware that there are fraudulent telephone calls or text messages circulating that indicate access to your debit card has been “temporarily prevented, or “blocked” and that you need to enter your card number to activate the card.

The Citizens Bank Company will never send or call you with this type of message. If you receive a text or telephone call of this nature, do not provide any personal information in response. If you have responded to a text or call of this type, please contact the Bank at 740-984-2381 and ask for the Debit Card department. As a reminder, you will never be asked by our Bank to provide any personal or unique identifying information through an attachment in an email, text or phone call.

Lost or Stolen Credit Card?

If you need to report your MasterCard or Visa credit card lost or stolen call 1-800-325-3678.

If you need to report your VISA debit/check card lost or stolen call 1-866-546-8273.

Information in Regards to FDIC Insurance Coverage

For information about FDIC insurance coverage of noninterest bearing transaction accounts, click here.

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