Banking in the Digital Age

According to the U.S Federal Reserve, digital banking users have increased from 26% to 51% between 2012 and 2017. This shows that customers are increasingly interested in interacting with financial institutions through digital means, including devices like desktops, laptops, tablets, and smartphones. As millennials and Generation Z gets older they are becoming more interested in financial services. In 2018 the percentage of customers who preferred mobile banking grew from 10% in 2017 to 15% in just one year.

The Citizens Bank Company strives to offer the best of both worlds as we work to put technology to use, while continuing to provide the personalized service our customers expect. 

If you visit any of our 5 branch locations or give us a call you can expect to get your questions answered in a timely and accurate manner. Stop in to see us, or call us Monday-Thursday 8am-5pm, Fridays 8am-6pm and Saturdays 8am-12pm. 

However, we also know with a busy schedule you may need access to your banking information outside of traditional banking hours. We offer eServices including:

• Mobile Banking
• 24/7 access to your accounts
• Check account balances
• View check images and statements
• Pay bills, and more!
• eStatements
• Get email or text alerts when your statements are ready to be viewed
• Keep all of your statements organized
• Reduce waste and help the environment

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